ONLINE STORE RETURNS POLICY AND RETURN INSTRUCTIONS
Change of Mind Returns
We will accept a change of mind returns for items purchased online subject to the following conditions:
Items must be returned within 14 days of receipt with the packing slip and/or invoice. You are responsible for any costs associated with returning your item to us. Items must be returned in unused condition, with all original tags/labels attached. If you request a refund, the purchase price (excluding delivery charges) will be refunded to you (by us credit your original payment method) once we have received the return item back and confirmed that it meets the above conditions.
Faulty Items Returns
If an item is faulty, wrongly described or different from a sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
If you wish to return or exchange an item, please contact our customer care team for details
REFUND AND EXCHANGE POLICY
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions
1. Items must be returned within 14 days of purchase with the original receipt or other proof of purchase;
2. You must provide your name and address;
3. The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items; and
4. The returned items must be unused with original tags/labels attached.
If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations which may include refunding you or providing a replacement product provided that items are returned within a reasonable time with proof of purchase.
Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.
Items purchased at the online store cannot be returned at the stores of another business.